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Nov 20, 2023

Meet EmailTriager: A ChatGPT Based Email Assistant That Can Automatically Draft Replies To Your Emails

Artificial Intelligence has made an enormous advancement with the help of

Artificial Intelligence has made an enormous advancement with the help of ChatGPT. ChatGPT, the large language model trained by OpenAI, has flourished in different areas and has already gained much popularity among people because of its brilliant ability to possess human-like conversations. From generating text and summarizing massive paragraphs to translating foreign languages, ChatGPT does it all. Now comes EmailTriager, a ChatGPT-based email assistant on autopilot that spontaneously drafts a proper reply to an email.

An email is the first thing most people check when they wake up. People are habitual to spending a significant amount of time each day dealing with email, as it is a primary means of communication in almost all workplaces. A survey by Adobe taken in 2018 found that an average employee spends about 3 hours per day reading and drafting replies to emails, while a study by the McKinsey Global Institute estimated that the average worker spends 28% of their workweek dealing with emails. So, replying to an email surely takes a noteworthy place in a person's calendar or schedule. EmailTriager, which is a new development in the field of technology, uses Artificial Intelligence to draft email replies in the background automatically.

EmailTriager, developed by Kevin Yang, is very convenient and doesn't take as long as a GPT model to generate a reply. It doesn't require the user to install a chrome extension and even works on a mobile phone. The users just have to tell the assistant how they want their emails to be handled. They simply need to specify the type of reply they wish to generate for a particular kind of email. Compared to other email triaging solutions, most create a reply by making the user wait for it. But on the other hand, EmailTriager works in the background and keeps a reply ready in the inbox in the form of a draft.

According to the tutorial video shared by Kevin Yang, if the user wants to generate a reply for all those asking for a meetup or a coffee together, the user has to write two things in plain English. First, the type of email he wants to reply to. In this case, all the emails with people asking the user to grab a coffee. Secondly, the kind of response he wants to send. The assistant produces a reply, and the user can easily send it by reviewing or editing the pre-formed response.

Managing incoming emails efficiently and prioritizing them requires a lot of work. EmailTriager will definitely save a lot of time and effort by controlling the emails and smartly generating a reply. Currently, the assistant is in its initial stage, and its pricing is still to be decided, but the first 100 users can get an early access spot by signing up with their emails. Emailtriager undoubtedly seems promising in the current technological domain.

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Tanya Malhotra is a final year undergrad from the University of Petroleum & Energy Studies, Dehradun, pursuing BTech in Computer Science Engineering with a specialization in Artificial Intelligence and Machine Learning.She is a Data Science enthusiast with good analytical and critical thinking, along with an ardent interest in acquiring new skills, leading groups, and managing work in an organized manner.